What This Privacy Policy Covers
A privacy policy is only worth reading if it says what actually happens to your details, so here is the plain version. When you open an account we store what you type in — name, mobile number, email and date of birth — plus the wallet
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number you use for bKash, Nagad or Rocket. Your wallet PIN is never part of that file, and nobody on our side will ask you for it. Transaction references from those wallets are kept so a deposit that goes missing can be matched to your account
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wallet instead of argued over. We hold records for as long as your account stays open and for the period local rules require after that. Once both are done, records are deleted or stripped of anything that points back to you. Staff access is restricted to
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the people who need it to verify a payment, settle a query or answer an audit request, and every look-up is logged. Whether you can hold an account with us depends on your local law and eligible regions. Where access is restricted, we say so instead
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of quietly freezing a wallet. Limited data also goes to payment partners and the providers who host our systems, and to authorities when a lawful request arrives. Marketing messages sit apart from service messages — you can switch those off in account settings and keep using
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everything else. Any change to this policy appears on this page before it takes effect.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.